Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, and similar contact details you provide when filling out our contact forms, booking calls, or purchasing services.
• Usage Data: Information your browser sends when you visit our site, including IP address, browser type, pages visited, time and date of visits, and time spent on pages.
• Cookies & Tracking: We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors are coming from.
• Business Information: Details about your business (industry, size, goals) that you share when onboarding for our services.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our marketing automation and CRM services.
• Process payments and manage your account.
• Respond to your inquiries, questions, and comments.
• Send you administrative information, such as updates about your project or changes to our terms.
• Send marketing communications with your consent (you may opt out at any time).
• Analyze usage to improve our website, services, and user experience.
• Protect against fraudulent or unauthorized activity.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share data with trusted third-party vendors who help us operate our business (e.g., payment processors, email providers, CRM platforms like GoHighLevel), under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes (e.g., court orders or government requests).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit prior consent.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

Client project data is retained for a minimum of 12 months following the end of your engagement with us to facilitate any follow-up support or disputes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request a copy of your data in a structured, readable format.
• Right to Object: Object to our processing of your data for marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent as the legal basis for processing.

To exercise any of these rights, please contact us at hello@cortechsolutions.org.

7. Security of Your Information

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure access controls, and regular security reviews.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Cortech Solutions. We have no control over and assume no responsibility for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any site you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information from our records promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our site after any changes constitutes your acceptance of the updated policy.